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Vudu Offices Suffer Break-in

10 Apr, 2013 By: Chris Tribbey

Vudu —  Walmart’s subscription-free VOD movie and TV video service — suffered a break-in at its Santa Clara, Calif., offices March 24, with hard drives containing consumer information among the items stolen, the company announced.

The information stolen included names, emails, postal addresses, phone numbers, account activity, dates of birth and the last four digits of some credit card numbers, Vudu said in an email. The hard drives did not contain full credit card numbers or passwords where consumers logged into Vudu on a site that wasn’t Vudu.com.

“While the stolen hard drives included Vudu account passwords, those passwords were encrypted,” Prasanna Ganesan, chief technology officer for Vudu, wrote in an email. “We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft. So we think it's best to be proactive and ask that you be proactive as well.”

Vudu is suggesting users reset their Vudu.com password, and change passwords on other sites they use to access Vudu, including UltraViolet’s UVVU.com site. Vudu is also offering its users one year of free identity protection via AllClear ID.

“We have reported this incident to law enforcement and are cooperating fully with their investigation,” Ganesan wrote. “We want you to know that we take this matter very seriously, and we apologize for any inconvenience this may have caused you.”

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