Thomas K. Arnold is considered one of the leading home entertainment journalists in the country. He is publisher and editorial director of Home Media Magazine, the home entertainment industry’s weekly trade publication. He also is home entertainment editor for The Hollywood Reporter and frequently writes about home entertainment and theatrical for USA Today. He has talked about home entertainment issues on CNN’s “Showbiz Tonight,” “Entertainment Tonight,” Starz, The Hollywood Reporter and the G4 network’s “Attack of the Show,” where he has been a frequent guest. Arnold also is the executive producer of The Home Entertainment Summit, a key annual gathering of studio executives and other industry leaders, and has given speeches and presentations at a variety of other events, including Home Media Expo and the Entertainment Supply Chain Academy.
This is the year when the home entertainment industry’s creative juices really need to get flowing.
For years, the ongoing fight to get people to buy movies, TV shows and other filmed content has become increasingly difficult.
The struggle began when the industry was born, with studios fighting retailers over the right to rent videocassettes. That battle lost, studios came up with revenue-sharing concepts, which worked fairly well until the emergence of DVD — two decades ago this year — became Hollywood’s silver bullet.
But after plateauing in 2004, the novelty of being able to buy content began to wear off. The launch of a high-definition successor was marred by a bruising format war as well as the realization that consumers aren’t going to re-buy their libraries just because a marginally better disc is now available.
At first, sales growth slowed; then, it became a rapid decline, with the rise of Netflix and streaming. Studios presented an “electronic sellthrough” alternative to the subscription-streaming model, but it was slow to take off; early windows gave EST a temporary push but double-digit gains came to an end in 2016, prompting everyone to wonder, “What now?”
Studios should be encouraged by one unheralded statistic from 2016: While EST sales growth did, in fact, slow to the single digits, electronic sales of newly released theatrical films shot up a robust 20%, underscoring my long-held contention that the buying habit among consumers isn’t dead — you simply need the right content.
The problem is, studios came up with a great idea — releasing films electronically two or three weeks before the disc — back in 2009, when the concept was first tested, but have done little tweaking since. Why isn’t there tiered windowing, with consumers able to buy movies electronically even earlier, at a premium? How important is local ownership, enabled through a mechanism such as Vidity, and are there ways to better exploit this option? What about extra content — for years we’ve hailed such tried-and-trues as deleted scenes, making-of documentaries and filmmaker interviews, but can’t we take this concept to the proverbial “next level” as well? And, as Walt Disney Studios has shown with Disney Movies Anywhere, retail partnerships and a seamless transition into the living or family room is critical.
At the same time studios aggressively seek to boost electronic ownership, let’s not forget about the disc. Yes, DVD sales are falling, fast, but Blu-ray Disc sales are holding up remarkably well — and we now have a new format, Ultra HD Blu-ray Disc, that we need to be crowing about in a loud and clear fashion. Let’s not muddy the waters and confuse the consumer with too many names, and too many logos — pick one and stick with it. And then market the hell out of Ultra HD Blu-ray Disc being far and away the best way to view movies outside of the movie theater, focusing on that single, salient point.
The new year, 2017, will only be as good as our industry makes it.
Well, it’s been an interesting year again, hasn’t it? Last year ended with disc sales way down and everyone looking to electronic sellthrough as our industry’s great hope. This year is ending with disc sales remarkably robust and lots of excitement over the new Ultra HD Blu-ray Disc format. Meanwhile, EST sales growth has slowed to the single digits and studio heads are scratching their heads and wondering whether the novelty of early release windows has worn off.
The EST situation certainly is a pickle. It was never a huge segment of the business, primarily because of waning interest in ownership as well as the economic model. We have become a nation of streamers, first with music and now with movies and TV shows; we don’t necessarily want to own things, just borrow them for a while. Compounding matters is the inherent difficulty in getting consumers to spend even $10 on a movie when the same amount of money buys them an entire month of unlimited Netflix access.
On top of that, there’s the lack of something real — a download simply doesn’t have the appeal of a physical product you can look at, touch and display.
Now, I happen to think there are ways to invigorate EST sales and looking ahead to 2017 I think we are going to make substantial progress. I foresee a new platform to replace the fractious UltraViolet as well as more wow-factor Digital HD releases like Suicide Squad (the digital edition came with both the theatrical and new extended cut of the film, and that’s just the beginning).
Meanwhile, I also predict a renewed effort by the studios to nurture relationships with retailers, both physical and digital. The disc business needs to be carefully tended, and as studios have focused their efforts on EST they have perhaps paid a little less attention to retailers than they should. Data analytics is a wonderful thing, but so is the personal relationship, the phone call instead of the group email or text. Two decades ago, retailers were stunned when studios effectively shoved VHS out the door. Looking back, it could, and should, have been a much slower, and potentially more lucrative, death.
At the same time, distribution channels must be broadened and the search for marketable, ownable content widened. Defying conventional wisdom, Sony Pictures scored big with “House of Cards” even though it had already streamed on Netflix. How many other opportunities like this are out there?
It’s time, high time, to get down to business.
As we were working on this year’s Movers and Shakers, a listing of the home entertainment industry’s key leaders, motivators and innovators, virtual reality came into my life in a big way, with the arrival of the Sony PlayStation VR.
The moment I put on the headset while my youngest, Hunter, slipped the demo disk into the PlayStation 4, I realized this was not just another quirky fad like 3D. I also realized we are in the very early stages of VR, with so many promises, so much potential, floating in the air above us that try as we might we simply can’t grasp — yet.
Indeed, in one of the virtual worlds on the demo disk I was in a real-life horror show with a demented carny barker I wanted badly to punch in the face — but I couldn’t reach out and do that, even with the Move motion controllers in my hands.
For now, there are still plenty of limitations, but as you roam through the virtual world and look around you, your eyes begin to open to not just the remarkably life-like surroundings but also to the vast store of possibilities that inevitably will come in the future, brought to us, no doubt, under the watch of many of the movers and shakers profiled in the November issue of Home Media Magazine.
For now, VR is the next step in gaming, an interactive, immersive experience that puts you inside a video game. Playing Batman Arkham will never be the same — in the VR version, I am not manipulating Batman, I am Batman, and the horrific opening scene in which young Bruce Wayne’s parents are brutally murdered in a dark alleyway becomes a truly nightmarish experience. (I did, in fact, dream about it the following night; I don’t remember much but it was enough to give me a nocturnal jolt in which I awakened in a sweat.)
Down the road, the possibilities for filmmakers are as daunting as they are appealing — and potentially lucrative. With set storylines, the immersive VR experience will never be quite as, well, immersive as it is in gaming, where you control the action.
But consider a movie where you actually wander into the action — sort of like the creepy girl in The Ring crawling out of the TV screen, only in reverse — and you can look around and see what the characters see. In The Sound of Music, the hills really would come alive, as you look around and take in the breathtaking scenery of the Alps, 360. And in Star Wars, wow — that’s all I need to say.
I can also see movies one day shot in such a way that we can not only enter the action, but also see things from a certain character’s perspective — and through this immersion begin to actually feel what the character is feeling. Imagine the opening scene to Saving Private Ryan — the impact could be immense and filmmaking could be forever changed.
So, yes, I am a big believer in the promise of VR. And thanks so much to the movers and shakers who will play a part in delivering on that promise.
I read an interesting article the other day on the Bloomberg website, from a columnist who argues that content is no longer king.
Shira Ovide, a Bloomberg Gadfly columnist who used to write for The Wall Street Journal, argues that with distributors buying content owners — first Comcast buying NBCUniversal and now AT&T proposing to buy Time Warner — and not the other way around, distribution is now king.
“We’re awash in content,” writes Ovide. “Sure, most of it is garbage, but this ubiquity splits people’s time and money into a zillion pieces. What is scarce is any company that has the attention or money of hundreds of millions or billions of people. Today, those giant human aggregators are distributors … that are the gatekeepers to digital information, communication and entertainment. Own the distribution, and you decide what content matters.”
I’m normally a big fan of Ovide, but in this case I think she’s wrong. I can point to her own argument: Yes, distributors are buying content owners, but doesn’t that underscore the importance of content? It certainly does not diminish it. Distributors know they need content more than anything; no matter how many pipes you have, if they’re empty, they are useless.
AT&T is ready to spend $85 billion to buy Time Warner because it’s the biggest content empire around — and AT&T is out to build the biggest distribution empire.
Ovide maintains that without distribution, content isn’t nearly the draw it once was, thanks to the proliferation of cheap, user-generated content like farting cat or Russian dash-cam videos on YouTube or your neighbor’s rant about traffic on Facebook. “Time Warner’s epic ‘Game of Thrones’ on HBO isn’t a hit unless it reaches people,” Ovide writes. “Today that’s mostly over TV pipes controlled by the likes of Comcast and AT&T’s DirecTV; tomorrow that may be over internet and mobile pipes controlled by the likes of … Comcast and AT&T.”
She certainly has a point. But at the same time, it could be argued that good content will always find its audience — and that audience will use whatever distribution channels it needs to in order to consume that content.
The history of entertainment has been driven by content and consumers’ quest to get it. The more content that became available, the more content we wanted to consume — and in an easier, faster, and better way. In music, we went from records to 8-tracks to cassettes to CDs and then downloads — the latter, a key factor in Apple iTunes’ success. On the filmed-entertainment front, we went from broadcast-TV to pay-TV and now direct-to-consumer streaming — the latter, driving ongoing media consolidation.
Without content, AT&T and Verizon would be content to remain phone companies.
And if content is no longer king, then why are Netflix and Amazon making so much of it?
Another fourth quarter is upon us, and the silence, sad to say, is deafening. The gala parties that a decade ago heralded the release of hot new theatrical features onto DVD and, later, Blu-ray Disc, are a fuzzy memory.
No more Craig Kornblau riding through the streets of Hollywood on a camel (as the former Universal Studios home entertainment president did to promote The Mummy); no more gastronomical feasts where guests are wined and dined as executives talk up the popularity of their holiday season slate (Walt Disney’s Ratatouille).
And those junkets sending media types to New York, even London, for such disc releases as a “Harry Potter” movie, The Godfather and “Seinfeld”? Forget it.
The excitement that preceded the holidays in those halcyon days of DVD and Blu-ray Disc, when sales growth each year was measured in the double digits, is conspicuously absent.
And yet I can’t help but wonder, are we giving up too soon? Disc sales are holding steady. Blu-ray Disc purchases are up. We have a hot new physical format, 4K Ultra HD Blu-ray, that comes close to replicating the theatrical experience — something of a Holy Grail for home entertainment marketers ever since the first VHS cassettes rolled off the assembly line. And the electronic sellthrough business, while hardly a fireball, is slowly but surely gaining ground, as viewers get hooked on a movie franchise or TV series on Netflix and then go to Amazon Prime or Hulu to buy the latest installment.
I know. I recently spent $24 each on the second seasons of “How to Get Away With Murder” and “Scream” (don’t judge). And my kids keep buying movies on Prime as well.
Yes, Netflix is a hungry monster that’s only growing bigger. Yes, OTT is taking over our business. Yes, consumers are spending about half what they did a decade ago on buying discs.
But does that mean we can’t have a single party for one of our fourth-quarter tentpoles? A junket to, say, Las Vegas? Or even a press release touting first-week sales, complete with a studio president quote about what an achievement it is?
We need to breathe some life into this business. There’s a lot to show, a lot to tell. But we can’t very well expect consumers to get excited about our business if we keep shaking our heads and wistfully reflecting on the good old days when the latest “Shrek” broke all sales records.
Let’s put some fun, some energy, some excitement back into the business. The fourth quarter begins Oct. 1. Come on, Hollywood — don’t let me down.
This is the ninth year that we are honoring the women of home entertainment, and I am both gratified and disappointed that we’ve been doing it so long.
Gratified, because on a national level much progress appears to have been made. For the first time ever, we have a woman presidential candidate nominated by one of the two major political parties to be our next commander in chief.
And we have more high-profile women CEOs than ever, including the top executives at such celebrated companies as General Motors (Mary Barra), IBM Corp. (Ginni Rometty), and Lockheed Martin (Marillyn Hewson, who since taking over in 2013 has doubled the company’s market cap).
And yet if you dissect the numbers there’s still work to be done on cracking that glass ceiling. In June, Fortune reported that the percentage of female CEOs in the Fortune 500 has dropped to 4.2% — or 21, down from 24 the prior year. This prompted Fortune to observe, “For women at the top levels of American business, it can sometimes feel like every step forward is followed by two steps back.”
Over at the S&P 500, we see a similar sad figure — just 22 out of the 500 CEOs are women, a mere 4.4%. Dissecting the S&P 500 data further, we learn that women account for 44.3% of total employees, but just 9.5% of the top earners — reinforcing the notion that women are still, far too often, paid less than men are for the same work.
Until these statistics change, we are going to continue shining the spotlight on the women of home entertainment — as always a smart, savvy group who continue to drive one of the most significant transformations any industry has ever undergone: the transition from physical media to digital, and the simultaneous technological evolution that brings us closer and closer to a truly life-like image, from standard-definition DVD to high-definition Blu-ray Disc and, now, Ultra HD Blu-ray with high dynamic range and wide color gamut.
I like to think the entertainment business has always been more open than the rest of corporate America to putting talented women in charge of things — big studios, major studio divisions, key departments, critical projects. On the home entertainment front, we’ve set the bar pretty high, going back to the 1990s, with such visionary pioneers as Ann Daly, Kelley Avery and Mary Kincaid.
And over the years the bar has stayed high, thanks to such brilliant strategists as Disney’s Janice Marinelli, Sony’s Lexine Wong and 20th Century Fox’s Mary Daily, along with the many other fine executives profiled in the August 2016 issue of Home Media Magazine.
What I wrote three years ago rings even truer today: “What began as a way for us to honor the industry’s top women executives now reads almost like a who’s who of cutting-edge and visionary leaders who are forever changing the way studios deliver, and the general public consumes, entertainment.”
Here’s to the women of home entertainment, Class of 2016.
Netflix’s latest financial report can be taken in one of two ways. Cynics may read the report, in which the streaming service reported missing its growth projection by 32%, as a precursor of impending doom. They might take issue with CEO Reed Hastings’ assertion, in a shareholder letter, that market saturation in the United States isn’t a factor, and that the slower-than-expected growth was largely a reflection of a price increase in monthly subscriptions — a price increase Netflix badly needed to remain competitive in acquiring, and producing, content. In fact, one might argue that if the U.S. market isn’t saturated, then why bother to raise the price? As for international expansion, growth projections there weren’t met, either.
Cynics see this as a clear indicator that Netflix has some serious headwinds to contend with, headwinds that will only grow stronger as time marches on. The most pessimistic among them believe Netflix is living on borrowed time, and — just like so many trendy products and services, may ultimately shrink (like MySpace) or vanish completely (like Blockbuster, which ironically was deep-sixed by Netflix effectively building a better mousetrap).
Personally, I don’t see much cause for alarm in Netflix’s latest numbers — at least, not yet. Subscription growth may be leveling out, but I don’t see churn increasing significantly anytime soon, as long as Netflix keeps future price hikes in check. It’s sort of like gym memberships — the gyms that charge 10 bucks a month are flourishing because the amount is too small for most people to notice each month when it’s automatically charged to their credit cards or taken out of their bank accounts.
Saturation is a bigger concern, both in the United States and globally. While a flattening out of Netflix revenue would still see the company in serious money, investors aren’t generally drawn to slow and steady. They want growth to continue, as evidenced by the 15% plunge in Netflix’s stock price in the wake of the earnings report’s release.
Another challenge Netflix is facing is competition. Dozens of OTT rivals have sprung up, and Netflix is finding that while its logo is popping up on more and more TV screens, so are those of other services, from Amazon Prime to Hulu. And despite Netflix’s push toward original programming, Netflix fatigue will become a bigger factor over time — which means the company will have to spend even more money on content, money that at some point in time will be harder to cough up.
It’s a classic case of damned if you do, damned if you don’t. Netflix will need to keep raising prices to remain in the game, but it can’t raise prices too much or else subscribers will jump ship and go elsewhere — particularly as the pool of alternatives continues to expand.
I’ve long felt that Blu-ray Disc hasn’t gotten the respect it deserves. Yes, it was birthed during a bruising format war, followed by the Great Recession. And in its adolescence it had to contend with a consumer rebellion against the buy-everything mentality that gripped the public during the halcyon days of DVD.
And yet Blu-ray Disc continued to grow, although its true upswing was obscured by the industry’s tendency to lump all packaged-media sales together, a move that softened DVD’s precipitous plunge but also hid the fact that even during Netflix’s meteoric rise Blu-ray Disc adoption continued to increase. In the first quarter of this year, Blu-ray Disc unit sales were up 3% from the previous year’s first quarter, while consumer spending rose 6%, according to Home Media Research estimates.
As it celebrates its 10th birthday, Blu-ray Disc has passed the $15 billion mark in consumer spending, which equates to nearly 750 million discs in the market.
If DVD was to home entertainment what the album Thriller was to Michael Jackson, then Blu-ray Disc is Bad. Thriller sold 65 million units worldwide, while Bad did about half that, 32 million units. Now, 32 million is certainly nothing to sneeze at; Bad was Jackson’s second-biggest seller and ranks as one of the 10 top-selling albums of all time.
But, it came after Thriller, and that was an exceptionally hard act to follow. The same can be said about DVD, the most successful consumer electronics product launch in history.
And yet DVD was, in some respects, a one-trick pony. It transitioned our business from rental to sellthrough, and turned millions of Americans into movie collectors — and yet capacity and resolution limits cut short its glory days with the advent of HD.
Blu-ray Disc, on the other hand, was designed to be future-proof from the very start, both on the software side, with its incredibly higher capacity than DVD, and on the hardware side, with consumer electronics companies wisely looking ahead and seeing a connected future. The Blu-ray Disc was smart a good year before the first iPhone; Blu-ray Disc players were connected at a time when skeptics were still wondering how to string an Ethernet cable into their family room.
As a result, Blu-ray Disc not only offered consumers the highest-quality high-definition viewing experience, but now makes the same boast for Ultra HD. Let the cable companies and streaming services talk up “4K” until they are blue in the face (pun intended); pick up an Ultra HD Blu-ray Disc, with High Dynamic Range, and you’ll see what’s passed off as “4K” is all too often a weak, and meek, pretender.
At the same time, Blu-ray Disc players are universally hailed as the best streaming machines in the business.
So happy birthday, Blu-ray Disc. You had some growing pains, and you were raised in the shadow of DVD, our industry’s “perfect child.” And yet while DVD flamed out, you’re blazing ahead as brightly as ever, a true technological marvel that is once again on the front lines of home entertainment.
“Disruption” is one of those buzz words that everyone uses, but few really know what it means.
Like two earlier buzz phrases, “paradigm shift” and “out-of-the-box” thinking, it tends to get applied far too often to retain its inherent impact. A disruptive innovation is not simply a better product, or a more efficient way of doing something. It’s a new product, or a new way of doing something, that addresses an inherent problem with the old product or way of doing something.
Blu-ray Disc was not a disruptive innovation — it was merely a better disc, with a sharper picture and greater capacity. DVD, on the other hand, was a disruptive innovation — it allowed consumers to buy movies as soon as they hit home video, instead of having to wait six months, as they did in the VHS days, and watch them on a format with all the nifty digital advantages, like random access, they had come to know and love through the CD.
Capitalizing on these advantages, the DVD changed how we consume entertainment at home — as did the other big disruptor of our industry, Netflix. Reed Hastings took advantage of a major consumer frustration, having to make return trips to the video store or incur a late fee, and came up with the subscription model, first with discs delivered and sent back by mail and then with streaming. You might say with streaming, Reed disrupted his original disruption — in an even more pronounced way, shaking up not just how entertainment is delivered to consumers but how that content is made.
Netflix has gone from being just another window for studio content to a distributor of original content — much of it now custom-crafted and based on data analytics that provide insight on exactly what it is that consumers want to see. As Root, the data center company, noted in a recent blog post, “Data analytics throws the traditional process of scriptwriting, casting, production and marketing on its head. Using content intelligence, Netflix is able to create shows tailored to specific target markets. They found that Kevin Spacey and the films of David Fincher were popular among subscribers. Meanwhile, the classic but horribly outdated British ‘House of Cards’ had developed a cult following in North America. Their research gave them a certain level of confidence as they committed to the big-budget program. Instead of deciding how to market content after it’s completed, producers now use a business case to build a show from the ground up. The process continues right to marketing and distribution, with Netflix deploying trailers tailored to different sub segments of their target audience. Mr. Spacey fans will see him featured prominently, while anyone who has watched The Social Network and Fight Club will see more of Mr. Fincher’s dark style. … Where once executives tried to guess what people wanted, big data means they already know. ‘Narcos,’ about Pablo Escobar and the DEA agents hunting him, was released to coincide with Netflix’s major expansion into Latin America. …”
In our feature this month, we have come up with a subjective list of the top disruptors in home entertainment. Granted, none of them have had quite the impact of Netflix, which even outside of our business is an oft-cited example of disruption. But they have all, in one way or another, not just improved on something, but shaken up a business model — from Comcast’s digital movie store to 20th Century Fox’s brave new world of virtual reality.
According to Clay Christensen, the Harvard Business School professor credited with bringing the term “disruption” into the business world in his 1995 book The Innovator’s Dilemma, there are actually two types of disruption.
A new-market disruption addresses a market that previously couldn’t be served. DVD allowed consumers to build movie libraries, something they couldn’t do in the VHS days because cassettes were too big and clunky and cost too much out of the gate. A low-end disruption offers a simpler, cheaper or more convenient alternative to an existing product. Netflix, in its original form, was cheaper and more convenient than going to a brick-and-mortar video store, particularly if late fees were involved. Only later, with streaming, did it evolve into a new-market disruption.
But enough with the tech talk — follow this link to our list of top disruptors and let us know what you think.
I was saddened to hear of the passing of Rick Doherty, the celebrated CE journalist and analyst who moderated nearly all of the panel discussions on OTT for Digital Hollywood that I was on, including one just last January at the Consumer Electronics Show.
Doherty, most recently cofounder and director of The Envisioneering Group, a 20-year old international consultancy, died May 12 of a heart attack at the age of 64.
He was not only one of the most brilliant people I have encountered in my nearly 30 years as an entertainment and technology journalist, but also one of the most charming, charismatic and humble. I still get a chuckle when I read the email he sent out before one of our many panel discussions on OTT: “If you have a burning topic you'd like asked and the audience seems shy, tell me before 8:45 a.m. please. I'll have a few extra passes for your associates at 8:30 a.m. … This is about my 230th panel for Victor [Harwood, creator of Digital Hollywood]. Don't worry.”
The terseness of the email belies what a conversation with the man was like — and we had many of those, both before and after our half-dozen or so panels together. Doherty was a walking, talking encyclopedia of CE, and yet he was remarkably up to date on the latest technological developments affecting our industry — the rise, and impact, of OTT; the importance of data analytics; and the various advances in the connected home, the connected car, the connected everything.
Doherty lived in, and worked out of, Seaford, N.Y., a little town on Long Island. He launched his company back in 1983 and grew it into an international team of super-smart professionals dedicated, according to the Envisioneering Group website, “to providing our public, subscriber and client audiences with the best possible news, data and trend research possible — to better enable them to engage with existing and emerging markets.” According to his official bio, Doherty “directs laboratory testing of technologies, products and services; oversees publication of the Envisioneering newsletter and market research reports; and provides senior executive counsel on market development and intellectual property protection, portfolio management and licensing opportunities. Doherty's prime focus is on researching and articulating the impact of advanced digital technologies, services, products, industry initiatives and standards efforts on consumers, industry and society.”
Before that, Doherty spent 13 years as the Senior Technology Writer for Electronic Engineering Times, a trade publication for design engineers, managers and business and corporate management in the electronics industry.
Doherty, an electro-physicist, has dozens of U.S. and international patents to his credit in computing, communications, medical electronics and other fields. He was a member of the Society for Information Display, Society of Motion Picture & Television Engineers and various other technology and professional business industry associations. He was a senior member of the Institute of Electrical and Electronics Engineers and was active with its Biomedical Engineering, Solid State Circuits Society, Consumer Electronics Society, Broadcast Engineering, Magnetic Technology Society, Technology & Social Policy and other I.E.E.E. societies.
Prior to launching his own company he was Director of the Urban Vehicle Design Group at Pratt Institute, an engineer for Data General Corporation, Chief Engineer of Lourdes Industries Inc., and founder and President of Optronic Labs.
He was a smart man, a kind man, and quite honestly I can’t do his memory any better justice than by quoting from an excellent piece in EE Times written by Junko Yoshida, the publication’s chief international correspondent: “Rick’s life touched every aspect of consumer electronics. He explored and explained the growth of computing, communications and digital media that brought a genuine revolution to the way we live today. … Rick was appreciated by many in the media because he was always generous with his time, giving us what we needed to know when we needed, on deadline. Rick knew deadlines. But we all loved him beyond that because he was always such a kind soul. Whether we shared a bus ride with him on a press trip, bumped into him in the press room at a tradeshow, or spotted him in the front row at a huge press conference with his video camera in hand, he always had a smile and a hug and asked how we were doing. He was personable and affectionate. He reminded fellow journalists of the importance of the personal connection, when you’re trying to get to the bottom of a story. … Rick’s interest and his knowledge were always beyond bits and bytes. He knew people. And he loved them. He was a class act.”
He sure was.