A Little Customer Service, Please15 May, 2009 By: Thomas K. Arnold
I just got back from Best Buy and I must say I was disappointed on two fronts.
For starters, seven people were waiting in line, and yet only one of 14 checkstands were open. And before a second clerk could be found, I overheard two say to the manager, "I'm off the clock," before a third walked over to a vacant checkstand and turned on the light. The guy ahead of me unceremoniously dropped the two Blu-ray Discs he had been waiting patiently to buy into a candy bin and stormed off.
But wait, it gets better. The $14.99 video game I had come there to buy was rung up as $43 and change. I asked the clerk about the price, telling him it was $14.99. He scanned it again and said, "OK." No apology, nothing.
I know the economy is in trouble and retai is hurting, but let's not throw customer service out the door!