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Netflix Back on Track

18 Aug, 2008 By: Erik Gruenwedel

Online DVD rental pioneer Aug. 18 was back to full speed, shipping and receiving movie rentals to its 8.4 million subscribers following a technological mishap that suspended service for much of the preceding week.

Reports suggested a database upgrade malfunctioned, resulting in the Los Gatos, Calif.-based service flying blind, as it was unable to keep tabs on incoming returns and outgoing deliveries from its 55 distribution centers nationwide.

Spokesperson Steven Swasey refused to specify the reason for last weekÆs meltdown, but said the service had been fully operational since late Friday.

He said Netflix was safeguarding that such an occurrence ù the second major disruption this year ù wouldnÆt happen again.

ôWeÆve got a good bead on it, but weÆre obviously not discussing it externally,ö Swasey said. ôWe still have some things to work out, but we know what is going on.ö

The service automatically credited subscribers 15% towards next monthÆs bill.

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