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Insights from home entertainment industry experts. Home Media blogs give you the inside scoop on entertainment news, DVD and Blu-ray Disc releases, and the happenings at key studios and entertainment retailers. “TK's Take” analyzes and comments on home entertainment news and trends, “Agent DVD Insider” talks fanboy entertainment, “IndieFile” delivers independent film news, “Steph Sums It Up” offers pithy opinions on the state of the industry, and “Mike’s Picks” offers bite-sized recommendations of the latest DVD and Blu-ray releases.

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19 May, 2003

Late Fees or Extended Viewing Fees: People Just Don't Like Them

One of the biggest selling points of Flexplay's limited viewing disc, which self-destructs in two days, is the elimination of the late fee.

Flexplay last week announced a test of the disc with Buena Vista and prominently mentioned the no-late-fee advantage.

Flexplay isn't the only home video alternative to use this tactic. Wal-Mart often advertises the no-late-fee plus to purchasing a value-priced DVD, rather than renting it at the video store. Video-on-demand, pay-per-view and other non-packaged services have also attacked the traditional rental model on this basis.

Whatever you call the charge for bringing in a video after the appointed due date -- a late fee or the "extended viewing fee" coined by a certain rental chain -- consumers simply don't like it. It could prove to be the rental businesses Achilles Heel.

There is, however, another model using traditional packaged media that is catching on both online and in store that could eliminate the late fee as well -- the subscription model. Netflix's mail-order DVD rental business is built on it, and Blockbuster, in a nod to the growing online service, has been testing an in-store version.

While pricing and other factors may make this model less profitable than the old rent-and-return-on-time rental, video stores could soon find it's the right weapon to combat customer aversion to the late fee.

Some who support charging late fees have noted that car rental services aren't pilloried for asking customers to return that merchandise on time. But in that business, customers who need mobility really have few alternatives. Home entertainment is another matter. Many businesses are competing for eyeballs and anything the video business can do to keep those customers happy -- perhaps offering the subscription model as an option -- might be a good thing.

18 May, 2003

Gone in 48 Hours

In a column for this space last October I wondered about what sort of business model might be necessary for studios to pursue using the Flexplay Technologies disposable DVD technology.

Well, come August we'll find out, as Buena Vista Home Entertainment embarks on a four-city test of the Flexplay EZ-D expiring DVD technology with eight of its titles.

Buena Vista isn't being specific yet on how these bare-bones discs will be priced other than to say that they will likely have a slight pricing premium over a typical video rental. And though no test markets have been announced, or participating retailers, Buena Vista does hope to test this concept across a broad demographic and through as many different retail channels as will take it, including, says Bob Chapek, BVHE president, video specialty stores.

According to Chapek, this test — and he's quick to say many times, it's a test — is not about seeking a new model to replace the current rental business, but to help the studio find a new revenue stream that doesn't imperil the current sellthrough or rental businesses. The intent, says Chapek, is to retrieve that lost rental customer who has gotten tired of that return trip to the video store, or paying the late fee when he doesn't make that trip in time.

Of course the devil is in a few major details, such as price and release schedule. According to Chapek, the idea would be that the titles typically selected for this sort of disposable platform, would be rental in nature, not major theatrical titles, and that they would not be released until about six weeks after the initial street date of the, er, permanent edition. In effect, it's an approach that allows consumers to rent a title from their usual home entertainment rentailer of choice when it first comes out or wait six weeks and grab it on their next visit or some other convenient location knowing they don't have to make the rental return trip.

Okay, there are many, many questions, and the test is designed to uncover the key retail pressure points, price being the big one for starters. Would a later window for this sort of product make this disposable DVD model palatable for rentailers? What about managing the balance between order quantities for the disposable version versus the permanent? Just how deep will non-video retailers be willing to stock these disposable DVDs?

I am sure we will all have plenty to talk about leading up to these groundbreaking tests. Look forward to hearing your thoughts.

15 May, 2003

Movies Will Have to Hit the Screens Running This Summer

We live in an era of frontloading. This is the weekend of The Matrix Reloaded, and I'll bet everything I own that this is going to be the biggest opening of any movie, ever. Warner Bros. reportedly spent in excess of $100 million on marketing alone, money one would think would hardly be needed for a film that has generated so much advance buzz.

The Matrix revolutionized filmmaking when it hit theaters several years ago, and its style, special effects and “look” has been copied by so many other filmmakers, TV producers and even commercial directors that the film's very name has become an integral part of our pop culture.

Opening-weekend crowds would likely have set a record anyway, even without the pricey Warner blitz, but this sort of hype is almost obligatory in an era where openings keep getting bigger and bigger and the studios, who keep a higher percentage of the dough the first few weeks a movie screens, don't want to risk leaving anyone unaware of the exact date, time and place of the initial showing in cities, towns and hamlets all over the country.

A similar thing, of course, is happening in video. New releases are blistering hot their first week in stores, but by three weeks they've cooled sufficiently to the point where a growing number of retailers are already selling off used rental copies (I refuse to use the term “previously viewed,” just like I hate car dealers trying to pass off used cars as “previously owned”).

Well, I predict this trend will accelerate, both on the theatrical front and in home video, and that The Matrix Reloaded will be a watershed event. From this point forward, the hype won't focus on the first few weeks of release, or even on the first week, but on the opening weekend. Throughout this summer, what in the past was a battle over total grosses will be a frenzied fistfight over bragging rights for opening weekend box office figures.

And, unfortunately, we're going to see a lot more good movies fall through the cracks, because, quite plainly, there's no longer going to be any breathing room, no more strong second-, third- or fourth-place finishes—just one clear winner, and a bunch of also-rans.

Come fall, we're going to see a similar phenomenon hit video — at least, in terms of hype. Hopefully, however, consumers will be so sick and tired of the “I've gotta be first in line” syndrome that they won't be suckered in and will instead base their buys and rentals on what they truly like, instead of what they're told to like.

But maybe that's wishful thinking.

13 May, 2003

Vending Machines May Just Catch On

As much as I love the idea of video vending machines, at least for certain locations, I've heard a lot of naysaying from folks in the industry and had some doubts myself.

On the other hand, an online poll we conducted in this space a couple of weeks ago, added to the handful of letters I have received from folks interested in breaking into video vending, make me think this really could be the next wave. Not the whole ocean, but the next wave.

In the poll, 28.16 percent of respondents said machines would be a good way to extend hours; 29.13 percent saw it as a good way to extend a store's geographic reach; 26.21 percent said the ROI just wouldn't be there; but only 16.5 percent said video vending machines will just never catch on.

People are skeptical of the concept here in the U.S., but those who have spent time abroad recently are much more interested, mainly because they have had a chance to see the machines in action in other countries. It seems the machines sell themselves once dealers (or potential dealers) see them in action.

What may be problematic for our industry is that folks in so many other industries, like convenience stores, markets and even gas stations, see them as the latest and possibly best way to offer the hottest consumer product around – DVD – with minimal hassles. That means people in a lot of other industries see making DVD rental easy as the best way to increase traffic at unrelated businesses.

Video specialty dealers have always had to face a certain amount of competition from grocers and onesy-twosy stores that seem to carry everything but specialize in nothing. But it's not hard for me to see video vending machines making inroads into places where no video has ever gone before.

How about the beauty shop? How many people would consider titles to rent while getting a haircut, knowing they could choose while waiting for their nails to dry?

What about restaurants? Dinner and a movie has long been a favored date night pairing. I doubt we'll see a video machine at every Denny's any time soon, but certainly a lot of mid-level restaurant chains like Mimi's, Coco's and pretty much anyplace else that gives kids coloring placemats and crayons are candidates. Busy parents + rambunctious kids = an opportunity to sell a little more convenience – not to mention creating a reason to come back, at least to the restaurant lobby. If they figure out how to make the machines ATMs as well as rental destinations, that could really spell trouble.

Vending machines may never squeeze out traditional video stores, but it's a sector to watch. If not for expansion, then for encroachment..

Since I've had so many requests for more information on the machines, here are a few Web sites to visit so you can decide for yourselves:

DVDPlay, dvdplay.net
Giant Video Limited (MovieMat), moviemat.co.il
Novetix Corp. (MediaVendor), mediavendor.com
TikTok DVDShops, tiktokeasyshop.com
V&L Tool Co., vltool.com
Video Access Computers/Video USA, vac247.com
Video Vending North America (CineVault, MuVi), vvna.com

12 May, 2003

A Man for the DVD Season

I first met George Feltenstein in 1994 at a junket for That's Entertainment III for MGM. In the presence of such MGM musical luminaries as Cyd Charisse and Esther Williams, Feltenstein seemed right at home.

Now, Feltenstein is appropriately heading up Warner Home Video's classic DVD effort as SVP of classic catalog. Warner has some 2,000 to 2,500 library titles, including classic titles from the old MGM, that Feltenstein said are viable for DVD, and I couldn't think of a better guy to head up the titles' rollout.

During Warner Home Video's Friday announcement of the studio's “DVD Decision 2003” -- a promotion in which consumers vote on a selection of classic movies on AOL to decide which five will be released on DVD -- Feltenstein told me he regularly surveys classic movie sites and other collector forums, scanning them for old footage and other material that could be useful for DVD extras on classic movies.

Unlike movies being made today, for which filmmakers dutifully collect making-of material, deleted scenes and other goodies for the DVD release, classic films often require some sleuthing and creative thinking for DVD. For the 20 films in consideration for DVD Decision 2003, Feltenstein has in mind such clever extras as a “Tom & Jerry” cartoon spoof of Bad Day at Black Rock. Through his involvement with Turner Classic Movies, he's got his sights on The John Garfield Story, a documentary about the legendary actor that ran on TCM, for The Postman Always Rings Twice.

Feltenstein stressed that Warner plans to give its classics tender loving care, adding that the studio won't -- as some have –- blow out its classic library on DVD just to “pay the rent.” I can't think of a better guy to mine the gems in Warner's vault.

11 May, 2003

Warner Promo First of Many Catalog Salvos?

Warner Home Video has always been a leader in the release of catalog into the sellthrough video business, especially with the advent of DVD. According to the most recent DVD Release Report Warner has released some 439 catalog titles onto DVD, trailing only MGM's 589.

But with DVD player consoles expected to reach the 50 million U.S. household milestone this year, it may not be surprising to see those studios with a deep catalog kick things up a notch in marketing those titles to an ever widening mass market of DVD consumers.

Last Friday Warner Home Video announced a new and corporate-leveraged effort to grab the hearts and minds of these 50 million households with its “DVD Decision 2003” promotion (see our story posted on this web site Friday). Basically the idea is to have consumers vote for which five of 20 selected classic movies Warner will release on home video in special single disc offerings next January.

Warner is leveraging several of its other media properties, America Online and the Turner Classic Movies cable channel, to drive the promotion for its home video unit. Votes will be cast on AOL between June 2 and July 1. TCM will air all 20 movies between June 23 – 27. According to Mike Saksa, SVP of marketing at Warner Home Video, it's the first time AOL/Time Warner has called on these two major media sources to help fuel home video marketing and sales. Of course, home video is the darling of the entertainment industry these days so it all makes complete sense. And it'll be a terrific opportunity for retailers.

With each leap of household penetration of DVD players a new and significant market is growing for all genres and types of programming on DVD; these are people who are buying everything to feed their hungry new machines. But another factor to consider is that at 50 million households, you are also now dealing with the beginning of some market maturation, if you can believe that. Even at the young age of 5 years, the adoption rate of DVD has been so incredible that there are people who may be nearing their saturation point of movies they want (or have room) to own. So if you have a lot of ammunition in your catalog cannons, you'd best get to firing before it's too late.

I would not be surprised to see a real strong move in the next 12 months to a higher flow of catalog product by those that have a lot of catalog that they can (and need to) release on DVD while the getting is still good and strong. According to Warner, it has maybe 2,500 viable titles for DVD release, so if they are counting the 439 or so they have already released over the past 5 years, which leaves them with about 2,000 to go. Naturally, they're going to have to step things up a tad or risk having titles in the vault that may not realize the kind of sellthrough potential that a younger, less mature market, might absorb with more gusto.

9 May, 2003

No Rhyme, No Season

Each year the seasons get longer. I'm not talking about the seasons of the year, but the seasons in Hollywood.

The Memorial Day weekend traditionally kicks off the summer movie season, even though it's in May. For the last few years, however, even that hasn't been enough -- the “summer” season has been quietly stretching and expanding, and now it's been pulled back all the way to the first weekend in May, when X-Men 2 became the first of the so-called summer blockbusters to go wide.

By the time The Matrix Reloaded opens May 15, the “summer” will be well underway, at least in Hollywood. And I haven't even filled the propane tank for my annual Memorial Day weekend barbecue!

We're seeing the same expansion in home video. Years ago, when sellthrough was in its infancy, studios rallied around Thanksgiving as the traditional start of the holiday selling season.

In the late 1990s, anything released in the fourth quarter was considered part of the “holiday” slate.

Last year, Monsters, Inc. came out September 17 -- heck, officially still summer -- and officially kicked off the holiday selling season.

This year, the season starts August 26, with The Lord of the Rings II: Twin Towers.

My question is this: Where -- or, more correctly, when -- will all this end? Will the summer movie season keep getting pushed back, a week or two at a time, until it backs in Christmas?

And will the holiday selling season for video one day begin the day the school bells ring in the start of another summer?

If that's the case, I figure by 2010 we should be back on track. Although by then, it probably won't matter. To paraphrase an old Chicago song, “Does anybody really know what time it is? Does anybody really care?”

6 May, 2003

It's All Good...I Think

It was the best of times, it was the worst of times. No doubt someone will dust off that opener some day to describe the dawn of the digital entertainment age: a time so full of possibilities and promise, yet fraught with so much danger.

And the perfect characterization for an industry filled with contradictions.

You have to give people credit for creative thinking, even if some of the ideas aren't necessarily trends we want to encourage. I just have to share a couple of head-scratchers coming to light this week:

  • In the same week, concert promoter Clear Channel hooked up with Best Buy in a deal to offer concertgoers CDs of the concert they just attended on the way out of the show (Best Buy will carry a limited number in selected stores after the show); and Volkswagen partnered with EMI Music to put pre-downloaded digital audio players in cars at the factory. So just about the time you can get the new concert CD you want when you want it, you will no longer be able to play it in the car on the way home. Still, could DVD instant replays be far behind?

  • Does anyone else think it's funny that Warner Bros. is dispatching stealth operatives armed with high-tech piracy detecting gear to screening rooms and movie theaters for the opening of The Matrix Reloaded -- a movie that glamorizes hackers?

  • How about Blockbuster Video CEO John Antioco championing independent video retailers as the defenders of the studios' digitized intellectual property? Gee, John, we didn't know you cared.

  • VSDA president Bo Anderson suggests retailers get into video-on-demand (VOD) to protect their share of the home entertainment industry. Last time I checked, most video retailers viewed VOD as the enemy that can't seem to get suited up for battle. Which was, perhaps, Bo's point. But I'm still trying to figure out how independent retailers get into VOD.

  • Small dealers also have a hard time getting revenue-sharing deals, but now there's a company that wants to change all that. For some, rev-sharing means getting product for peanuts. For others, there's Whittier, Calif.-based Pop N' Go, Inc., which offers rev-sharing on popcorn. The company makes in-store vending poppers that dispense fresh-popped single servings. A press release proudly touted placement for one of the machines at…

  • "The Original Drive-Through Biker Bar" -- 'nuff said.

  • 5 May, 2003

    Video Saves the Radio Star

    I can't recall hearing a radio disc jockey discuss music on videocassette before the advent of DVD. But I've heard them talk about music DVD several times. While listening to a classic rock station just a few weeks ago, I heard a deejay mention the high anticipation for a Led Zeppelin DVD set, noting rare, unseen footage that complements the music. I've also heard the acts themselves highlight DVDs packaged with their CD releases and encourage music fans to buy the CD to get the DVD extra instead of downloading the album illegally.

    Whether it's a marketing tactic, a phenomenon driven by the market or simply the fact that record companies are more comfortable with shiny little discs, the music industry is increasingly using DVD to sell music, treating it as an ace in the hole against file-trading.

    Robert Mugge, director of the music documentary Last of the Mississippi Jukes, told Video Store reporter Jessica Wolf “Being able to add nice packaging and added material helps a little to combat this looming industry of pirated music — and now, film,” he said. “You need to be able to have a product that can compete with what people can trade for free on the Internet.”

    In these tight times, consumers see DVD as a high-value product, partly because it is sellthrough priced (Wal-Mart blows out catalog at prices as low at $5.88), but also because that little disc is packed with information. As has often been noted, consumers get picture, audio and extras on DVD often for less than the price of a CD, which offers audio only.

    Just as television product, both classic and current, has found a friend in DVD, music is finding one as well. As studios go digging through TV libraries to goose the DVD pipeline, music suppliers will no doubt be looking for some video to go along with that classic audio recording and new acts may find video saves the radio star.

    4 May, 2003

    The Music Industry's Messy Battle Over Copyrights

    The Recording Industry Association of America's (RIAA) recent court victory over Verizon to cough up the names of Internet service subscribers suspected of trading in pirated music, and its online consumer enforcement maneuvers is the music industry's latest tactic in battling online downloading and trading of entertainment.

    The RIAA's frontal assault on the consumer is made all the more interesting with the recent federal court ruling that companies that provide the peer-to-peer software Internet users employ to share sometimes pirated music cannot be held liable for what these people are doing with their software. The RIAA and the Motion Picture Association of America (MPAA) plan on appealing that decision.

    As senior editor Holly Wagner points out in her article, both these decisions push digital copyright enforcement down to the consumer level. This is getting to be a very messy affair for the music industry, with the RIAA sending out hundreds of thousands of instant messages to users of Grokster and KaZaa warning them not to share copyrighted music. They can even reach into online log files and go after individuals trading in copyrighted material.

    Privacy groups and online rights organizations are urging Verizon to appeal the ruling, which it has vowed to do.

    The battle being fought by the music industry must have those in the movie business who are monitoring this situation shuddering at the thought of such a scenario ever occurring in any possible future digital copyright protection battle for movies.

    Even as the music industry tries to construct easy-to-use, low-cost digital download services for its customers, it's engaged in hand-to-hand combat with them regarding free file-sharing. It's a no-win situation for the music industry that, while it has every right to protect its copyrighted product, is finding the Internet an almost impossible environment in which to enforce that protection.

    For the time being, the MPAA is targeting hardware providers in state and federal legislation efforts as the point of control for illegally copying and/or electronically sharing copyrighted material. Hardware manufacturers, through the Consumer Electronics Association, are pushing back that they would be unduly burdened with what they feel is a software issue, and by what they feel would be inappropriate enforcement of otherwise fair use practices by customers using their hardware.

    The issue may, indeed, come down to fair use and, as some video industry analysts have expected, that could lead dangerously close to aspects of the First Sale Doctrine, on which the development of the video rental business was founded.