Better Business Bureau Issues Alert on 321 Studios21 Apr, 2004 By: Erik Gruenwedel
A branch of the Better Business Bureau in St. Louis has issued a nationwide consumer alert regarding the purchase of DVD-related copy and repair software from locally-based 321 Studios.
The consumer advisory Tuesday was based on more than 70 complaints received by the BBB over a two-year period beginning in 2002 regarding failures by consumers to receive promised rebates and allegations of unsatisfactory customer service, among other issues.
A BBB spokesperson acknowledged the organization receives daily complaints on companies and organizations, and that advisories are issued only after the frequency of an alleged grievance is verified.
“We saw a pattern with [the promised rebates],” said the spokesperson.
She said the alert originated out of St. Louis due to 321 Studios' local corporate headquarters.
321, whose DVD X-Copy software is embroiled in copyright litigation from Hollywood studios, issued a statement stating that efforts to improve customer service had been implemented, and that the 70 consumer complaints represented 0.05 percent of the 150,000 rebates issued during the two-year period.